Customer Support

Concept - An IT Business built on Service

Concept’s customer support center is dedicated to providing you with prompt and world-class support for your technical and application needs. Located in Mississauga, Ontario Canada, our customer support team provides flexible, comprehensive service to North American clients. Our team is comprised of vendor certified, highly trained and customer-oriented professionals with broad experience and backgrounds in business management, accounting, system and network infrastructure and, of course, and the material handling industry.

Through several various support options, the customer support center can provide access to our professionals 24 hours a day, 7 days a week and 365 days a year. The support center is backed by full escalation program for issue investigation and resolution. We use a sophisticated call-tracking database to quickly open new support incidents, view existing incidents, or view incident histories. Customers are provided with a username/password for access to our customer login web portal. Customers can update their account/profile; access customer newsletters, regulatory information, or product documentation; download product updates user manuals; view upcoming training sessions or user group meetings; and submit product enhancement suggestions.

Concept has a 25 year history of IT service excellence. High profile technology and consulting firm IBM Global Services chose Concept to provide managed services for a high-profile financial firm in partnership. IBM’s rigorous process and procedures have certified Concept to support the needs of one of their largest customers. IBM is one of many leading organizations that have relied on Concept for IT solutions. We believe that delivering superior service through old-fashioned business principles, quality and service to all our customers re-assured IBM that their customer was in good hands.