Questions About On-Demand

On-Demand delivery of DealershipDynamics is built on an infrastructure that provides the security, performance, and reliability normally found in only the most sophisticated IT departments. The On-Demand model allows equipment dealerships of all shapes and sizes to leverage this infrastructure, which would otherwise be out of reach for most.

Many questions about On-Demand have centered around performance, availability, security, customization, and integration with other applications inside a corporate firewall.

1. Is my data secured? 2. Who owns the data? 3. Will this application scale? 4. Is this application high performance?

5. Is there a disaster recovery plan? 6. Will the application always be available? 7. How is all system and user printing handled?

1. Is my data secured?

Security is more than just user privileges and password policies. It’s a multi-dimensional business imperative particularly being responsible for the customer data. Concept provides detailed and rock-solid policies and procedures that are in place to guarantee the highest possible levels and assurances of:

Physical security Network security Application security Internal systems security

Operating systems security Data security Confidentiaity

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2. Who owns the data?

Under standard SaaS agreements, the customer retains ownership or its corporate data with full access to it at anytime. The specific terms and conditions for the safeguarding and recovery of data is defined within the SaaS agreement.

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3. Will this application scale?

Scalability is a key benefit of DealershipDynamics. Based on a monthly per-user fee and powered by high performance Microsoft application software and an enterprise SQL database, performance levels remain whether your company has 10 or 1000 users. Concept will provide:

• Resources to guarantee the highest standards for service quality, performance, and security
• The ability to grow systems and infrastructure to meet changing demands of your business
• Support that responds quickly and accurately to every customer
• Proven performance and reliability as customer numbers grow

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4. Is this application high-performance?

Concept will ensure the delivery of consistent, high-speed system performance on a dealership-wide basis, and will have detailed historical statistics to back up any performance claims including:

• Average transaction processing speed
• Session latency time
• Average query response times

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5. Is there a disaster recovery plan?

The Concept On-Demand service considers every potential disaster and is prepared for anything. It offers the following services to ensure reliability and security:

• Data backup procedures that create multiple backup copies of customers’ data in near real time at the disk level.
• Daily incremental, weekly full backups and tape removal and offsite storage
• A multi-level backup strategy that includes disk-to-disk-to-tape data backup where tape backups serve as a secondary level of backup, not as a primary recovery or disaster recovery data source.
• Failover that cascades from server to server and from data center to data center in the event of a regional disaster.

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6. Will the application always be available?

A core benefit of the Concept server facility and infrastructure is the ability to make certain its internet systems and applications are available 24 hours a day, 7 days a week to your staff. We are dedicated to offer high application availability, all of the time, with:

• Dual power feeds
• Uninterruptible Power Supply (UPS)
• Full facility 100KW diesel generator with 48 hours supply of diesel
• N+1 level of server power redundancy
• 24/7/365 video monitored security
• Enterprise backup system using leading-edge storage solutions to protect your data

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7. How is all system and user printing handled?

Printing will be no different than the way you print now. Through the Citrix enhanced universal printing service, DealershipDynamics can print to virtually any printer, to any of your devices, locations and networks without interruption.

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