Helpdesk

With businesses under increasing pressure to improve productivity by minimizing employee downtime, companies are re-evaluating their method for support and Helpdesk services.

Concept has been delivering technical support to its customers for almost 20 years. Our centralized web-based Helpdesk serves as a ticket-based single point of contact for all our clients' maintenance calls. Our troubleshooting expertise, processes and infrastructure allow us to offer best-in-class, cost-effective Helpdesk support services to all our customers.

Concept's 7x24x365 Helpdesk center is designed to help our customers with all of their hardware and software support issues. We provide end-to-end support, including:

• Problem call logging, recording and routing
• Problem diagnosis & self-serve knowledge database access
• Dispatch
• Escalation
• Full email tracking & reporting
• Full management reporting

Concept's customers can place service requests through our web-based Helpdesk portal or simply by voice, fax or email. Our technicians can open and close support tickets no matter where they are, in a smooth, efficient manner, while having all of Concept's technological resources at their disposal. If an on-site technician is required to resolve a client's issue, Concept's Helpdesk will immediately dispatch a member of the technical team and stay in touch with that individual until the crisis has been resolved.

Call Concept today and let us work with you to identify the helpdesk solution best suited to your business that meets both your requirements and your budget. Contact us now at 1-800-561-5852 or email us at info@conceptcomputer.com.