Technical Support

Support. Maintenance. Upgrades. Concept provides the service you need. Affordably. On time – Guaranteed!

Concept is not your average technology partner. As you, we are faced with the everyday challenges of enhancing systems and solving problems as a user of leading software and infrastructure solutions. On the other hand, we are also a certified partner with a highly skilled and professional staff for many of the vendors whose software or solution we all use on an everyday basis. It is within this mutual appreciation as a long-time user and experienced solution partner that you will find that we offer a very distinctive approach in effectively assisting our client’s with unique technology challenges and requirements.

We recognize that our clients often have competent internal resources but projects struggle due to scheduling conflicts, changing project and resource demands, resource turnover, budget constraints or a simple lack of specific knowledge required to provision a new technology solution. Concept can assist you with both the technical and application support services you require.

Concept offers on-site, telephone and on-line support plans to deliver whatever level of support your organization requires for either your application or general technical support. Significant results are achieved when a company entrusts the support, design, development or management of its business applications to an organization that truly understands how to successfully apply and enhance application technologies against their business requirements.

Our application support services adhere to the following steps to ensure complete customer satisfaction:

• Requirement Assessment - We start by analyzing the project against your business critical requirements. We will present our proposed solution to you in clear and concise steps or sub-projects complete with established and measurable deliverables and provide an estimate of the costs involved for approval.
• Detailed Analysis & Design – If approved, we document all your critical business requirements in further detail and examine how these can best be met using your chosen technology solution. Functional requirements and system architectures are defined and outlined using Microsoft Sure Step methodologies.
• Development & Implementation – Customizations or upgrades are produced and prepared in a test environment for review and demonstration by us to you. Approved project is implemented into production and tested by us, and then you. Detailed documentation of the project is created and delivered.
• Training – To ensure overall success, training your staff after implementing a new solution is important to maximize the benefits and to realize full value, particularly after all the time, money and effort placed into your new solution.

By selecting Concept, you have access to a trusted advisor possessing stringent partner certifications, extensive and proven experience in all of our core solutions. Results are delivered with remarkable speed, very affordable rates along with the assurance that only an organization with a successful 25 year track record can deliver.

In short, Concept can provide whatever level of support, maintenance or upgrades you require.

Please contact Concept for more information on our Technical Support services.