The Concept Difference

For over 25 years, Concept has delivered vital IT solutions for businesses throughout North America and around the world. With thousands of worldwide customers, Concept is well known for its unparalleled high level of service and commitment, as well as a rock-solid reputation that continues to instill complete customer confidence.

Team Strength

At Concept, we hire and retain our team members based upon two essential criteria – values and competency. Our culture is grounded in service, integrity, passion, innovation and excellence with an eagerness to “go that extra mile”. These values are fundamental to our professional and high-performing team and the foundation to our enduring customer relationships.

Solution and Service Leadership

We apply our expertise in enterprise Microsoft Dynamics and Dynamics managed hosting, application support and infrastructure products. To support these comprehensive solutions, we maintain a complex state-of-the-art datacenter, highly trained staff as well as locations in the United States and Canada making customer support available 24 hours a day throughout the year.

Our Software-as-a-Service (SaaS) solution - DealershipDynamics - illustrates our unwavering focus on providing leading-edge and keen-minded business solutions. As the most comprehensive Microsoft-based dealership solution of its kind, DealershipDynamics delivers high-impact functionality and flexibility to handle requirements of large and small dealerships alike. Best of all, it is delivered based on the growing popularity of a scalable licensing model resulting in a low - per user - monthly fee.

Service leadership is a term that is easily said, but difficult to deliver. Not only is service the backbone of our mission, but it remains a core value at Concept as well. As a true trusted advisor, we work very hard to satisfy the needs of each and every one of our customers …. which is why we’ve enjoyed steady growth over the past 25 years … and why our customers recognize our special ability to turn business challenges into business solutions.

Enduring Trusted Advisor

We maintain a deep and mutually supportive relationship through a number of key technology accredited partnerships including Microsoft, Citrix and IBM. This, plus a strong combination of time-tested business acumen, superior technical capability and financial strength means we can work effectively and efficiently with small to large business, global scale fortune 500 corporations as well as all levels of government.

We could go on, but in reality only you can determine what is significant to your business in a true solution partner. At Concept, we take a unique approach to fostering customer satisfaction defining the distinction between us and other solution partners. We pride ourselves in our ability to help organizations optimize the use of technology to achieve their business objectives and reinforce stakeholder value through genuine old-fashioned business principles, quality and service.